With headquarters in Cape Town, South Africa, Intergate Visalink provides business process outsourcing services for visa sections of diplomatic missions. The company is providing administrative support and managing the non-decision making aspects related to the visa application process.

Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility and greater value, thus optimizing system functionality and improving operation efficiency. Our associates are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service.

As experts in business process outsourcing services for visa sections Intergate Visalink is involved in every stage of the visa application process from applying for an appointment to delivering the documents to the clients with courier services.

Our skills encompass all aspects of implementation and operation of Visa Application Centres (VACs), including business requirements definition, development of workflow and software solutions, office setup, and overseeing project teams customizing the visa application process to fit specific client needs.

Typically, we are on-site at the diplomatic mission locations handling client contact, providing functional training and support and run the whole business process for visa sections. Intergate Visalink cc is highly committed to ensuring that all transactions during the visa application process performed are secure, safe and confidential.

Intergate Visalink is the official partner of the Embassy of the Federal Republic of Germany in Pretoria and the Consulate General of the Federal Republic of Germany in Cape Town facilitating in the efficient processing of visa applications for South Africans and other foreigners residing in South Africa who need a visa to travel to Germany.

In order to meet the individual needs of diplomatic missions, Intergate Visalink maintains a wide range of qualifications.

We excel in the following sectors:

• Operation of Visa Application Centres
• Operation of Call Centres
• Collection of documents incl. text and photo-scans
• Collection and remittance of visa fees
• Scheduling of appointments for applicants
• Providing services for collection and submission of visa applications
• Managing courier services for the return of documents and passports
• Specialized services, including biometrics e.g. taking of fingerprints, iris scans
• Data warehousing, Data Security and Software / Database Development
• VOIP/IVR telephone systems

Moreover, our functional and technical experience extends to interfacing with third-party suppliers. At Intergate Visalink cc we are continually expanding upon our knowledge and services to assist clients with successfully implementing business process outsourcing services in the field of visa application services in multiple diplomatic missions throughout various countries.

Exceptional functional and technical expertise coupled with extensive industry knowledge makes Intergate Visalink cc the ideal choice for a business process outsourcing service to manage the Visa Application Process of diplomatic missions.

Intergate Visalink cc (Reg. Nr. 2009/082867/23)
Part of the Intergate group of companies
114 Hout Street c/o Buitengracht,
R-Data House, 3rd Floor,
Cape Town, 8001, South Africa
Web: http://www.intergate-immigration.com/

PH: +49 (0) 40 226 112 9625 (from Germany)
PH: +44 (0) 20 710 034 37 (from England)
PH: +27 (0) 21 424 2460 (South Africa Office Number)